Comments on: A Lesson in Poor Customer Service

By: WTF is the “true power” of social media? | tdhurst

WTF is the “true power” of social media? | tdhurst — Wed, 29 Jul 2009 01:08:24 +0000

[...] Spreading messages through internet networks is NOT the true power of social media. Any idiot can RT a message, blog about it (yes, I know) and pass it along virtually. It takes far more deliberate action to achieve something. [...]

By: D. Patrick Lewis

D. Patrick Lewis — Tue, 28 Jul 2009 19:32:07 +0000

I agree, I am amazed at how far communication will get you.

It is their attitude in general that is really offensive and makes me wonder how they stayed in business this long.

By: Jay Thompson

Jay Thompson — Tue, 28 Jul 2009 17:53:49 +0000

Here’s an idea on how to handle it.

Pick up the phone and call Ms. Bonnen. Open with, “Let’s talk about how we can fix this issue” and see where it goes from there.